Refund policy
PITLANELABS LLC
RETURNS & REFUNDS POLICY
Effective Date: September 11, 2026
1. MERCHANDISE RETURNS, REFUNDS AND REMEDIES
1.1 Scope
This Section governs returns, refunds, exchanges and related remedies concerning Merchandise purchased through the Website, Shopify POS, or another authorized in-person sales channel.
This PitLaneLabs Returns & Refunds Policy forms part of the PitLaneLabs Legal Terms and is intended to be read together with the PitLaneLabs Terms of Service and the PitLaneLabs Privacy Policy.
Capitalized terms used in this Policy have the meanings assigned to them in the PitLaneLabs Terms of Service, unless this Policy expressly defines a term differently or a different meaning is required by applicable law or the context.
1.2 Returns
All Merchandise sales are final.
PitLaneLabs does not accept returns of Merchandise.
We do not offer returns for change of mind, incorrect size selection, ordering the wrong item, or other reasons unrelated to a defect, damage, incorrect fulfillment, or another circumstance for which a remedy is required or otherwise appropriate under applicable law.
1.3 Non-Returnable Merchandise
Because all Merchandise sales are final, Merchandise is not returnable unless PitLaneLabs determines that a return is appropriate to address defective, damaged, incorrect, or otherwise nonconforming Merchandise, or a return is required by applicable law.
Nothing in this Policy limits any rights or remedies that cannot lawfully be excluded under applicable law.
1.4 Defective, Damaged or Incorrect Merchandise
If your Merchandise is delivered, provided, or received damaged, defective, or materially different from what you ordered, please contact us at support@pitlanelabs.com as soon as possible, preferably within 5 days of delivery or receipt, so that we can evaluate the issue.
Please provide your order number or other available purchase information and, where appropriate, photographs of the Merchandise and its packaging.
We may request additional reasonable information or documentation necessary to evaluate the issue.
After reviewing the circumstances, PitLaneLabs may provide a replacement, refund, repair, or other appropriate remedy, as determined by PitLaneLabs and subject to applicable law.
PitLaneLabs is not responsible for damage that occurs after delivery or receipt as a result of misuse, improper care, normal wear and tear, alteration, accident, or other causes unrelated to the condition of the Merchandise when delivered or provided.
For proper care, printed or embroidered Merchandise should be washed gently, with the garments turned inside-out, and hung to dry. If necessary, dry on low or air only. Do not iron prints or embroidery.
1.5 Exchanges
PitLaneLabs does not offer Merchandise exchanges.
If Merchandise is defective, damaged, incorrect, or otherwise subject to a legally required or appropriate remedy, PitLaneLabs may, at its discretion or as required by applicable law, provide a replacement or another appropriate remedy.
1.6 Refunds
PitLaneLabs does not provide refunds for Merchandise purchases except where PitLaneLabs determines that a refund is an appropriate remedy for defective, damaged, incorrect, or otherwise nonconforming Merchandise, where PitLaneLabs cancels an order as provided in Section 1.10, or where a refund is required by applicable law.
Where a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Shipping charges and other amounts associated with an order will be refunded only where PitLaneLabs determines that such a refund is appropriate or where required by applicable law.
1.7 Return Shipping
Because PitLaneLabs does not generally accept Merchandise returns, customers are not authorized to return Merchandise unless PitLaneLabs provides return instructions or otherwise authorizes a return.
Where PitLaneLabs authorizes a return in connection with defective, damaged, incorrect, or otherwise nonconforming Merchandise, PitLaneLabs will provide applicable return-shipping instructions and will determine responsibility for return-shipping costs in accordance with the circumstances and applicable law.
1.8 Initiating a Return or Other Remedy
If you believe that your Merchandise is defective, damaged, incorrect, or otherwise subject to a remedy, contact us at support@pitlanelabs.com as soon as possible, preferably within 5 days of delivery or receipt.
Please include your order number or other available purchase information, a description of the issue, and photographs or other information reasonably requested by PitLaneLabs.
Do not send Merchandise back to PitLaneLabs unless we instruct you to do so.
1.9 Legal Rights
Nothing in this Policy limits, waives, or excludes any consumer right, warranty, remedy, or other protection that cannot lawfully be limited or excluded under applicable law.
1.10 Order Cancellations and Pricing or Inventory Errors
If PitLaneLabs cancels an order, including because of an inventory limitation, pricing or technical error, suspected fraud, payment problem, duplicate order, quantity limitation, or other legitimate fulfillment issue, any amount paid for the cancelled Merchandise will be refunded to the original payment method, subject to applicable law.
This Section does not create a general right for a customer to cancel an accepted Merchandise order.
2. EVENT REFUNDS AND CANCELLATIONS
2.1 Scope
This Section applies to registration for PitLaneLabs Events, including paid and free Events.
Individual Events may have Event-specific registration, cancellation and refund terms.
You should review the applicable Event-specific terms before completing registration.
Where Event-specific terms provide more specific cancellation or refund provisions, those terms will govern to the extent applicable.
Event registration and cancellation matters are separate from Merchandise purchases.
The fact that Merchandise sales are final under Section 1 does not eliminate or restrict applicable refund rights for Events.
2.2 Free Events
For a free Event, there is no participation fee to refund.
Registration for a free Event does not create an entitlement to compensation merely because the Event is cancelled, postponed, modified, relocated or not attended.
To the maximum extent permitted by applicable law, registration for a free Event does not create a contractual entitlement for the Event to take place on the originally announced date, at the originally announced location, or in the originally announced form.
PitLaneLabs is not responsible for incidental or consequential expenses incurred in connection with a free Event, including travel, accommodation, transportation, vehicle preparation or personal expenses, except to the extent liability cannot lawfully be excluded.
2.3 Participant Cancellation
If you cancel a registration for a paid Event, including a Driver or Passenger registration where separate registrations are used, any available refund will be determined under the applicable Event-specific terms and this Policy.
Cancellation does not automatically create a right to a refund unless a refund is provided under the applicable terms or required by law.
Where PitLaneLabs requires separate registration for a Driver and Passenger, each registration is treated separately for purposes of cancellation and refund eligibility unless the applicable Event-specific terms state otherwise.
Cancellation by one Participant does not automatically cancel the registration of another Participant.
Nothing in this provision creates a separate refund right that is not otherwise available under the applicable Event-specific terms or this Policy.
2.4 No-Show
Failure of a Driver, Passenger or other Participant to attend a registered Event does not necessarily entitle that Participant to a refund.
Any refund rights associated with non-attendance are governed by the applicable Event-specific terms and this Policy.
2.5 PitLaneLabs Cancellation, Postponement or Material Change
PitLaneLabs may cancel, postpone, reschedule, relocate, materially modify or suspend an Event for reasons including weather, safety concerns, vehicle conditions, Driver or Passenger conditions, venue or track conditions and availability, operational considerations, insufficient registration, staffing, governmental requirements, force majeure or other circumstances affecting safe or practical operation.
If PitLaneLabs cancels or materially changes a paid Event, any refund, credit or other remedy will be governed by the Event-specific terms, the registration terms presented at purchase, and applicable law. A change to an Event does not automatically create a refund right unless provided by the applicable terms or required by law.
2.6 Removal or Denial of Participation
PitLaneLabs may deny registration or remove a participant from an Event where reasonably necessary for safety, rule compliance, eligibility, capacity, misconduct, impairment, failure to complete required documents or other legitimate operational reasons.
Where appropriate, removal may occur without refund, subject to applicable law and Event-specific terms.
2.7 Event-Specific Terms Control
An Event may have specific cancellation, refund, credit or other registration terms presented before or at registration.
Where such Event-specific terms address the same subject matter in greater detail, those terms will govern the applicable Event to the extent permitted by law.
2.8 Incidental and Consequential Expenses
Except to the extent liability cannot lawfully be excluded, PitLaneLabs is not responsible for incidental, consequential or personal expenses arising from an Event cancellation, postponement, relocation or modification, including travel, accommodation, transportation, vehicle preparation or other personal expenses.
2.9 Legal Rights
Nothing in this Policy limits, waives or excludes any consumer right, warranty, remedy or other protection that cannot lawfully be limited or excluded under applicable law.
2.10 Contact
Questions concerning Merchandise returns, refunds, exchanges, Merchandise issues or Event refunds may be directed to support@pitlanelabs.com.
2.11 Payment Processing
Payments and refunds may be processed through third-party payment providers, including providers supporting online or point-of-sale transactions.
Refund timing may vary depending on the payment provider, card issuer, bank or other financial institution.
PitLaneLabs does not control the processing time of independent financial institutions.